Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Time

Our estimated standard delivery time is:

7–15 business days

Please note that delivery times are estimates and may vary depending on several factors, including:

  • Shipping destination

  • Carrier operations

  • Customs clearance for international shipments

  • Weather conditions

  • Peak shopping seasons

  • Other unforeseen circumstances beyond our control

Shipping Rates

Shipping costs are calculated at checkout based on your delivery destination and the selected shipping method.

From time to time, Arvenaz may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Please allow 24–48 hours for tracking information to become available after shipment.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

Arvenaz is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost or Delayed Shipments

Although we work with reliable shipping partners, occasional delays may occur due to circumstances beyond our control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will gladly assist in working with the shipping carrier to locate your package and provide updates whenever possible.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the item received

  • Photos showing the damage (if applicable)

  • Photos of the shipping package and shipping label

Our team will review your request promptly and work with you to provide an appropriate resolution, such as a replacement, exchange, or refund where applicable.

Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us at:

Email: support@arvenaz.com

At Arvenaz, we are committed to providing a secure, reliable, and enjoyable shopping experience from checkout to delivery.