Privacy policy

At Arvenaz, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal information, including your name, email address, phone number, billing address, and shipping address.
  • Payment information required to process your purchase. Payment details are securely processed by trusted third-party payment providers and are not stored on our servers.
  • Order history, purchase records, and transaction details.
  • Device information such as your IP address, browser type, operating system, and website usage data collected through cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Provide customer support and respond to inquiries.
  • Send order confirmations, shipping updates, and other service-related communications.
  • Improve our website, products, and customer experience.
  • Personalize product recommendations and shopping experiences.
  • Detect, investigate, and prevent fraudulent or unauthorized activities.
  • Comply with applicable legal and regulatory obligations.
  • Send promotional emails, newsletters, or special offers only if you have chosen to receive them. You may unsubscribe at any time.

Sharing Your Information

Arvenaz does not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers that assist us in operating our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting and cloud service providers
  • Analytics, advertising, and marketing platforms
  • Customer support service providers

These partners may access your information only to perform services on our behalf and are required to protect your information in accordance with applicable privacy laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality and performance.
  • Remember your preferences and shopping cart.
  • Analyze website traffic and user behavior.
  • Personalize content and product recommendations.
  • Measure the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.

Data Security

We implement appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we use commercially reasonable security measures, no method of data transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information where legally permitted.
  • Object to or restrict certain data processing activities.
  • Withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us using the information provided below.

Third-Party Links

Our website may include links to third-party websites or services for your convenience.

Arvenaz is not responsible for the privacy practices, security, or content of these external websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected, we will take appropriate steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised effective date. Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we collect, use, or protect your personal information, please contact us:

Arvenaz

Email: support@arvenaz.com

We are committed to protecting your privacy and providing a secure, transparent, and trustworthy shopping experience.