Refund policy

At Arvenaz, we are committed to providing high-quality footwear, apparel, and accessories while ensuring a smooth and reliable shopping experience for every customer.

30-Day Return Policy

We accept returns within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Be returned in its original packaging with all tags attached.

  • Include all original accessories, inserts, or promotional items (if applicable).

  • Be accompanied by proof of purchase or your order confirmation.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Products returned without their original tags or packaging.

  • Customized or personalized products.

  • Gift cards.

  • Final sale, clearance, or promotional items marked as non-returnable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve your request quickly, please provide:

  • Your order number.

  • Clear photos of the item received.

  • Photos showing the damage or defect (if applicable).

  • Photos of the shipping package and shipping label.

After reviewing your request, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Return Shipping

If the return is the result of our error, or the item is damaged, defective, or incorrect, Arvenaz will cover the return shipping costs.

For all other approved returns, customers are responsible for the cost of return shipping unless otherwise stated.

Original shipping charges (if applicable) are non-refundable unless the return is due to our mistake.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. If you no longer wish to keep the item, you may request a return in accordance with this Return & Refund Policy.

Exchanges

If you need a different size, color, or style, please contact our customer support team. We will gladly assist you with the exchange process, subject to product availability.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Arvenaz

Email: support@arvenaz.com

Our customer support team is always happy to assist you.

Thank you for choosing Arvenaz. We appreciate your trust and look forward to serving you.